HeraIQ
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Pricing

Priced for the service you actually run.

Hera Free costs nothing for up to 10 people you support. Above that, you pay a monthly price worked out from your own service, from £299. Every carer and office login is included. No VAT is charged.

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The plans

Hera Free

£0

for as long as you want it

A plan, not a trial. It does not expire.

Ask for access

No card, and nothing to cancel.

  • Up to 10 people you support
  • Every safety feature, never behind a plan
  • Unlimited carer and office accounts
  • Rota, visits, care plans, evidence
  • Ask Hera anything, and dictate your visit notes
  • Hera does not draft documents or talk out loud on Free

Hera Essentials

From £299

per month, worked out from your own service

No VAT is charged

£299 is the minimum. Smaller services pay exactly £299.

Work out my price

Your first paid plan starts with a free month, then pay by card, monthly. No set-up fee. Cancel any time.

TermsRefunds and cancellation

  • Everything in Free, with no limit on the people you support
  • Hera drafts care plans, risk assessments and policies
  • A larger weekly allowance
  • Hera does not talk out loud on Essentials
  • You see the figure and the working before you pay

Hera Plus

From £399

per month, worked out from your own service

No VAT is charged

£399 is the minimum. Smaller services pay exactly £399.

Work out my price

Your first paid plan starts with a free month, then pay by card, monthly. No set-up fee. Cancel any time.

TermsRefunds and cancellation

  • Everything in Free, with no limit on the people you support
  • Hera drafts care plans, risk assessments and policies
  • Talk to Hera out loud, and a larger weekly allowance
  • You see the figure and the working before you pay

Card payment opens soon; until then we set plans up by email. hello@heraiq.io

Several registered services, or need to pay by invoice?Talk to us: hello@heraiq.io

Work out your price

Answer for your own service and we work it out with the same calculator that prices a real plan. Your answers are not saved.

Try an example

What kinds of care do you provide?

Tick every kind you run. Each is priced on its own and added up.

Your price

No price yet.

Choose the kinds of care you provide to see your price.

Examples, worked out by the same calculator today

Monthly prices. Where a plan's minimum is the price, the service works out below it.
Example serviceHera EssentialsHera Plus
Small home-care agencyDomiciliary care, 30 people and 30 staff, standard. 1 location.£299The minimum£399The minimum
Large home-care agencyDomiciliary care, 100 people and 100 staff, standard. 1 location.£530£700
Care homeCare home, 43 people and 60 staff, standard. 1 location.£1,040£1,380

Compare the plans

The plans side by side. Hera's allowances are the ones each plan carries today.
What is includedHera FreeHera EssentialsHera Plus
Your service
People you supportUp to 10No limitNo limit
Carer and office loginsUnlimitedUnlimitedUnlimited
What you can do
Care plans Hera draftsNot includedLimited: 100 documents a week, shared with Hera's other draftingLimited: 400 documents a week, shared with Hera's other drafting
Risk assessments Hera draftsNot includedLimited: 100 documents a week, shared with Hera's other draftingLimited: 400 documents a week, shared with Hera's other drafting
Policies Hera draftsNot includedIncludedIncluded
CQC self-auditsIncluded on every planIncluded on every planIncluded on every plan
Automatic rotaIncluded on every planIncluded on every planIncluded on every plan
Staff records, documents and trainingIncluded on every planIncluded on every planIncluded on every plan
Care records and safety
Every care record and safety featureIncludedIncludedIncluded
The carer's pre-visit briefingNever limitedNever limitedNever limited
Hera, your AI assistant
Hera chat50 messages a week500 messages a week2,000 messages a week
Dictation10 min a week120 min a week600 min a week
Talking to Hera out loudNot includedNot included600 min a week
Documents Hera draftsNot included100 a week400 a week
AI support imagesNot includedNot includedIncluded
Paying
Price£0From £299 a monthFrom £399 a month
CommitmentNoneMonthly, cancel any timeMonthly, cancel any time
Set-up feeNoneNoneNone
VATNone chargedNone chargedNone charged
Your records
An export of your recordsOn written requestOn written requestOn written request
What happens if I go over my AI allowance?
On Hera Free there is no document allowance and no live voice to go over: you can ask Hera anything and dictate your notes, and Hera does not write documents or talk out loud. On a paid plan, Hera's allowance is counted per organisation, per week (the last seven days): each day's use stops counting seven days later. Managers' Hera chat carries on as normal until one and a half times the weekly allowance, then Hera stops answering new messages until allowance comes back as the oldest day drops out, in a conversation already open as well as a new one. Carers' Hera chat pauses once the weekly allowance is used. Dictation pauses when the weekly voice minutes are used, and talking to Hera out loud also pauses when managers' chat does. Writing documents — care plans, risk assessments, audit questions, rota plans and care-hours recommendations — has its own weekly allowance, and pauses when that is used. Reading a new person's referral counts against that same document allowance, once for that person for the day however many files you upload for them; a referral we cannot read is never counted. On Hera Plus, wherever Hera drafts care plans it can also draw the AI support images that go with them, and each set counts as one document. AI support images are not included on any other plan; pictures you upload to a care plan yourself work on every plan. The carer's pre-visit briefing is never refused, and nothing already on screen or in your records is affected.

What we will never put behind a plan.

Some of this software exists to keep people safe. Charging for that would mean a provider on a smaller plan runs a less safe service, and we are not willing to build that.

  • Safeguarding — logging, escalation and resolution
  • Check-in, check-out and the visit record
  • The care-plan and risk-assessment quality gate — every draft is scored, on every plan
  • The CQC evidence gap list
  • Medication, allergy, risk and do-not fields, and carers seeing them
  • The carer's pre-visit briefing
  • The audit trail, confirmation cards and undo
  • Honest unknown states — where we could not check, we say so

How billing works

Dates and VAT
Your organisation's first paid plan starts with a free month, which ends on the 1st of a month. After it, you pay on the 1st of each month, in advance. HERA INTELLIGENCE LTD is not registered for VAT, so no VAT is charged. If it registers, VAT is added from the date of registration after notice. Care providers usually cannot reclaim VAT, so it is worth checking when you compare prices.
Your card, and leaving
Once card payment opens, you pay by card on Stripe's own payment page, and your card details go to Stripe, never to HeraIQ. Cancel any time from inside HeraIQ: your plan runs to the end of the month you have paid for, then your organisation moves to Hera Free with all of its records. We do not refund part of a month.

Who we are

HeraIQ is a trading name of HERA INTELLIGENCE LTD, a company registered in England and Wales (company number 17459930).

ICO registration reference: ZC250032

HeraIQ is not endorsed by the Care Quality Commission.

Questions people actually ask

Your price

How is my price worked out?
From what you tell us about your service: the kinds of care you provide, how many people you support and how many staff deliver each one, how intensive that care is, and how many branches you run. Each kind of care is priced on its own and added up — a supported living service and a domiciliary service are not the same business, so they are never averaged together. You see every line of that working before you pay anything. The minimum is £399 a month on Hera Plus, and £299 a month on Hera Essentials.
Do I pay per login?
No. Carer and office accounts are unlimited and free on every plan, and adding one costs nothing. How many staff deliver each service is one of the things your price is worked out from, because a service with more staff is a bigger service to run — but there is no seat fee, and nothing is switched off because a new carer joined.
What happens when I reach 10 people on Hera Free?
You cannot add another person, or bring back one you have archived, until you move to a paid plan. Everyone you already support stays exactly as they are, with all of their records.
Do I have to pay anything to start?
No. Hera Free is a plan rather than a trial, and it does not expire. There is no card on Free and nothing to cancel. When you want a paid plan, you answer a few questions about your service, we show you the price and the working behind it, and you choose whether to pay.

Paying

What am I charged first?
On your organisation's first paid plan, nothing for the first month. We tell you the date that free month ends before you enter a card, take your first payment on that date, and charge your full monthly price on the 1st of each month after that, in advance. The free month comes with an organisation's first paid plan only: if your organisation has set up a paid plan in HeraIQ before, we take your first payment when you set the new plan up, for the rest of the month you set it up in, and your full monthly price on the 1st of each month after that. Closing Stripe's page charges you nothing.
Where does my card go?
To Stripe. You are taken to Stripe's own payment page to enter it, and your card details never reach HeraIQ. Stripe is on our sub-processors list, and it is also a controller in its own right for the payment itself.
Can we pay by invoice or Direct Debit?
Not yet. Paid plans are paid by card once card payment opens, and until then we set them up by email. If your organisation needs to pay by invoice, email hello@heraiq.io and we will talk it through.
Who in our organisation can buy?
The manager who set up your organisation in HeraIQ is its billing owner, and only the billing owner can start or cancel a paid plan. Other managers can see the plan and ask them. The billing owner can hand the role to another manager.
Is there a yearly plan?
Not today. We only sell monthly, and you can cancel whenever you like.

Changing or leaving

What if our service grows or shrinks?
If more people are recorded in HeraIQ than your price was worked out from, we may work it out again from the number recorded, with the same prices. We email you first with both numbers, the new price and how it was worked out. You have 3 days to update your answers or tell us the number is wrong, and a new price never starts before the first 1st of a month at least 7 days after that email. We never lower your price because fewer people are recorded: to update your answers, email hello@heraiq.io and we will work out a new price with you.
What if you change your prices?
Your price does not change until you agree a new one. We tell you by email at least 30 days before any change to your price takes effect, and you can cancel your paid plan before then.
What if I stop paying?
Your records stay yours. If a payment fails, we email you and give you at least 30 days' written notice, and we reduce nothing in that time. If it is still unpaid after that, Hera's allowances are reduced: everyone can still sign in and use your records, and you can ask us for an export. We never suspend an organisation for non-payment automatically. A person at HeraIQ decides it; while an organisation is suspended its users cannot sign in, and suspension never deletes its records.
Can I cancel?
Yes, at any time, from inside HeraIQ. Your plan runs to the end of the month you have paid for, with no refund for part of a month, and then your organisation moves to Hera Free with all of its records. Hera Free is never charged, so there is nothing to cancel on it. If you leave HeraIQ altogether, you have 90 days to ask for an export, and after that your records are deleted within 30 days. Ask us in writing and we will send you an export of your whole organisation's records within 30 days; there is no self-service bulk export yet.

All of this is set out in full in our terms of service and refund policy, and the companies that process data for us, our payment provider among them, are on our sub-processors page.