What happened to the one you raised in April?
Every service can tell you what came in. The question that decides an inspection is narrower: of the concerns raised three months ago, which are closed, who closed them, and what did they write down at the time?
Confirm duty of candour on 1 open serious concern · Regulation 20.
Incidents
A concern you cannot close by ticking a box.
Raising one is the easy half, and your carers already do it from inside the visit note. The half that decides whether a service is safe is what happens over the following fortnight — and that is the half most systems leave to memory.
Closing a concern in HeraIQ asks you to type why. Two actions in the whole product demand a written reason before they will apply — cancelling visits is the other one — and the reason is kept with the record rather than with the person who remembers it. Six months later the question an inspector asks is not whether it was closed. It is who closed it, and on what basis.
Until it is closed it stays visible where it counts. It is not a badge on a dashboard that somebody has to think to open.
What an open concern does to your evidence page
- Regulation 13One finding per open concern, carrying that concern’s own title — not a count, and not a category.
- Regulation 20The duty-of-candour prompt, raised only when a real open concern is high or critical. It is never raised to pad the list.
Ask Hera about them
Hera can list what is open, log a new one, and close one — but closing still comes back as a card with the reason box on it, because a safeguarding record is not somewhere an assistant gets to act on its own initiative.
Read your own open concerns back.
Your first month is complimentary, with no card. Put a real month in and see which ones are still open, and for how long.