Cookies
Analytics on this website is off until you say otherwise. If you refuse, no analytics code is downloaded at all — not loaded and disabled, not present.
Where analytics does not run
Only these public pages are measured. The signed-in product — everything a care manager or carer uses — loads no analytics, no session recording and no third-party script of any kind, whatever you choose here.
That is not a policy we ask ourselves to remember. Those pages carry service-user names, medication and safeguarding notes about people who are not our users and have agreed to nothing, so analytics is allowed by an explicit list of public page addresses. A page that is not on the list is not measured, including a page nobody has written yet.
Only if you accept
- PostHog analytics
- Sets cookies that give your browser a random identifier, so we can tell whether ten page views are ten people or one person reading ten pages. It records which pages you visit, what you click, and a replay of your movement through these public pages.
PostHog is our analytics provider. Your data goes to their European servers in Frankfurt, Germany, not to the United States. Care records are stored separately, in the United Kingdom — see the security page.
Needed either way
- hera-consent
- Records whether you accepted or refused analytics, so you are not asked on every page. Set the moment you answer — including when you refuse, which is why refusing still stores one thing.
- Sign-in cookies
- Keep you signed in and remember which portal you belong to. Set only after you sign in, and cleared when you sign out.
- hera-prelaunch
- While the product is in private preview, records that you hold an access link. Nothing to do with analytics.
To change your mind, delete the hera-consent cookie in your browser settings and reload — you will be asked again.